Illuminus Bank’s Member Portal is designed to offer a streamlined experience for existing customers, while ensuring a personalized onboarding process for new customers through branch visits. Here’s an overview of how the system works:

Member Portal Features (For Existing Customers)

• Account Management: Access balances, transaction history, and payment schedules.
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• Loan and Mortgage Tracking: View details, repayments, and eligibility for refinancing.
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• Global Transfers: Effortlessly send money worldwide without fees using the portal.
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• Exclusive Offers: Unlock loyalty rewards, cashback deals, and seasonal promotions.
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• Customer Support: Chat with advisors, resolve issues, or request new services.
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Branch-Onboarding Process (For New Customers)

1. Initial Consultation:

   • Meet with Illuminus advisors to identify your financial needs.
   • Receive guidance on account types and features most suited for you.
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2. Document Submission:

   • Provide ID, proof of address, and initial deposit (if required).
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3. Account Activation:

   • Once verified, your account is activated, and access credentials for the portal are issued.
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4. Member Portal Enrollment:

   • Use your credentials to log in and explore the online banking features tailored to your needs.
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