Illuminus Bank – Customer Service Illuminus Bank Customer Service Center How can we assist you today? Live Chat Start a conversation with one of our agents: Start Chat Request a Callback Your Name Phone Number Reason for Callback Account Inquiry Loan or Mortgage Card Issue Other Submit Request Help Topics & FAQs How to reset your online banking password How to report a lost or stolen card Understanding loan payment schedules How to dispute a transaction Secure Message Center Send a Message Send Secure Message Card Services Freeze/Unfreeze Card Report Lost/Stolen Card Request Replacement Card Branch & ATM Locator Enter City, Neighborhood, or ZIP Code Find Locations